1 Which countries can be shipped and which cannot be shipped? 

First of all, it is better to know whether the sex doll can be shipped to your country before you buy it. In a nutshell, we can ship in North America and European countries, but not in the Middle East, Africa, South America, and other countries and regions. You can read this article for details. If your country is not shown above, or you still don’t understand, you can directly email our customer service.

2 What does a sex doll contain?

Usually, a sex doll order will include a whole doll’s body (it has hands and legs), a separate doll’s head, some free small accessories, such as a wig, a set of clothes, a heating rod, gloves, or cleaning tools, etc (it depends on availability).

It should be noted that our dolls are all shaped by makeup, and the clothes and props displayed on the website are only used for doll photography and are generally not part of the order. If you particularly like some additional things in the photo, such as clothes, wigs, accessories, please remember to communicate with us before placing the order, we will assist you to purchase as much as possible to meet your needs.

3 How to place an order of sex dolls?

Log in to our website www.coodoll.com, browse and select the style of the doll, and then determine the doll options, such as head shape, wig, skin color, eyes color, vagina type, foot type, etc., submit the order to the shopping cart. Then select the shipping method, and fill in the bill details (The delivery address and contact number must be accurate). At last, choose the payment method, now the website can directly use bank transfer (Euro account) and credit card (VISA, MasterCard, American Express). If you need to use bank transfer (USD account), Paypal, Western Union, etc., remember to contact us before placing an order, we will send you the payment account information by email. After receiving your order information and payment, we will contact you by email and arrange production as soon as possible.

In addition, you do not need to register on the website, this is also to better protect the user’s personal information security. And, if you need more different types of wigs, or need to change the doll makeup, you can contact our customer service before placing the order and make a note when placing the order so that we can better serve you.

4 What is the whole process of the order?

First of all, your order needs to be submitted and the payment is successful. After that, we will arrange production according to the order details. After completion, we will send the real photos to the customer for reconfirmation before shipping. After that, we will arrange the nearest flight delivery, generally, UPS is preferred. We will update the customer with the tracking number as soon as it comes out so that he can follow up on the logistics information.

It should be noted that customers need to bear customs clearance taxes (we will report the value of the goods a lot lower so that customers can pay less). This is customs clearance with the customer’s name, this is a normal operation, don’t worry too much (we have ensured that the customer’s country can be shipped normally before receiving the order and shipping).

Finally, the courier will contact the customer and arrange home delivery (the signature service is not required). Of course, if you are temporarily inconvenient to receive the package at home, self-pickup is also possible. You only need to arrange a time for them to pick up in advance before the express delivery.

5 What is your privacy policy?

The privacy of our customers is of the utmost importance to us. Customers do not need to register as a member on the website to place an order for payment. The doll will be sent out carefully and safely in neutral packaging. There is no customer information on the carton, and no specific instructions or labels to show the goods inside.

At the same time, for customs clearance, we write the words “silicone model” or “model” on the invoice, without any words related to children or sex.

According to our internal security policy, the personal information of our customers will be used safely(Usually it is only used for shipping). We are committed to protecting your privacy and will not share your full name, email address, emails, and other personal information with others without your consent.

6 What is the return and refund policy?

Generally, dolls will start production within 12 hours of successful payment of the order. Therefore, it is difficult to cancel an order more than 12 hours after submission. If you change your mind and don’t want it anymore after placing an order, please notify us as soon as possible and we will see if we can suspend the production of your order. If your order can be canceled, your payment will be refunded to the original credit card used when you placed the order. For Paypal orders, it will be automatically refunded to your account.

Please note that once the custom doll starts to be produced, it will not be canceled for any reason, because it is customized only for you, but the delivery to your address can be stopped. If your order has been shipped, you will also be responsible for the actual return shipping costs.

Sex dolls are personal items. If the goods you receive are due to personal preference or other non-objective reasons, we do not support returns or exchanges for the time being. If you receive a damaged package, please contact us within 24 hours after you sign for it. We will determine the reasonable return, replacement or compensation services according to the specific situation of the damage. All products returned due to quality issues will be destroyed and will no longer be sold.

7 How to maintain sex doll ?

More and more people buy sex dolls for themselves now, and they really want to know how to maintain their sex dolls well. The doll will be keep for more than two years if you use and maintain it as our advise. More tips please check another article here.

Free to contact us for more questions and particular require. We’ll get back to you within twelve hours!

Coodoll Team